Over 9 years of experience in UX/UI Design, including: + End-to-end UX/UI: research/discovery through to prototyping and dev hand-off + Working with government departments and top-tier enterprises + Lead UX on numerous large, complex, multi-platform B2B and B2C projects + Planning research strategies and conducting user research, interviews, and workshops + Performing data analysis and synthesis, and presenting findings to stakeholders + Creating personas, customer journeys, and user flows + Developing service blueprints and business requirement mapping/prioritisation documents + Engaging, managing, and influencing stakeholders at all levels + Using Design Thinking to meet user needs by identifying/resolving user pain points + Solving complex business problems involving diverse stakeholder groups + Working collaboratively with multi-disciplinary, Agile teams + Designing accessible interactive prototypes (Figma) that meet WCAG standards + 20+ years of Front-end dev experience **Employment and project experience** **Senior Service/UX Designer** ACT Govt. _Sep 2024 - Feb 2023_ **UX/UI Designer** University of Technology Sydney _Aug 2022 - Jan 2023_ **UX/UI Designer / Front-end Dev ** Griffith University _May 2022 - Aug 2022_ **Senior CX/UX Designer ** National Australia Bank _Nov 2021 - May 2022_ **Senior Service/UX Designer ** Sydney Water _Apr 2021 - Nov 2021_ **Senior UX Designer** Customer Service NSW _Nov 2020 - Mar 2021_ **Senior Service/UX Designer ** Sydney Water _Jun 2018 - Sept 2020_ **UX/UI Designer ** Service NSW _May 2018 - Jun 2018_ **Senior UX/UI Designer ** Telstra _Nov 2017 - April 2018_ **UX/UI Designer – Front-end Dev** Westside Hotel _Aug 2017 - Oct 2017_ **UX/UI Designer – Front-end Dev** Queensland Residential Tenancy Authority _Sep 2016 - June 2017_ **UX/UI Designer – Front-end Dev** Australian Air Force Cadets _Jul 2016 – Sep 2016_ **UX/UI Designer – Front-end Dev** Assure Programs _Jan 2016 – Jul 2016_ **UX/UI Designer – Front-end Dev** Woolworths _Aug 2015 – Jan 2016_ **UX/UI Designer – Front-end Dev** Maxim Web Design Studio _Jan 2002 – Aug 2015_…Over 9 years of experience in UX/UI Design, including: + End-to-end UX/UI: research/discovery through to prototyping and dev hand-off + Working with government departments and top-tier enterprises + Lead UX on numerous large, complex, multi-platform B2B and B2C projects + Planning research strategies and conducting user research, interviews, and workshops + Performing data analysis and synthesis, and presenting findings to stakeholders + Creating personas, customer journeys, and user flows + Developing service blueprints and business requirement mapping/prioritisation documents + Engaging, managing, and influencing stakeholders at all levels + Using Design Thinking to meet user needs by identifying/resolving user pain points + Solving complex business problems involving diverse stakeholder groups + Working collaboratively with multi-disciplinary, Agile teams + Designing accessible interactive prototypes (Figma) that meet WCAG standards + 20+ years of Front-end dev experience **Employment and project experience** **Senior Service/UX Designer** ACT Govt. _Sep 2024 - Feb 2023_ **UX/UI Designer** University of Technology Sydney _Aug 2022 - Jan 2023_ **UX/UI Designer / Front-end Dev ** Griffith University _May 2022 - Aug 2022_ **Senior CX/UX Designer ** National Australia Bank _Nov 2021 - May 2022_ **Senior Service/UX Designer ** Sydney Water _Apr 2021 - Nov 2021_ **Senior UX Designer** Customer Service NSW _Nov 2020 - Mar 2021_ **Senior Service/UX Designer ** Sydney Water _Jun 2018 - Sept 2020_ **UX/UI Designer ** Service NSW _May 2018 - Jun 2018_ **Senior UX/UI Designer ** Telstra _Nov 2017 - April 2018_ **UX/UI Designer – Front-end Dev** Westside Hotel _Aug 2017 - Oct 2017_ **UX/UI Designer – Front-end Dev** Queensland Residential Tenancy Authority _Sep 2016 - June 2017_ **UX/UI Designer – Front-end Dev** Australian Air Force Cadets _Jul 2016 – Sep 2016_ **UX/UI Designer – Front-end Dev** Assure Programs _Jan 2016 – Jul 2016_ **UX/UI Designer – Front-end Dev** Woolworths _Aug 2015 – Jan 2016_ **UX/UI Designer – Front-end Dev** Maxim Web Design Studio _Jan 2002 – Aug 2015_WWWW…