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Dedicated and detail-oriented Quality Assurance Specialist with a proven track record in planning, organizing, and analyzing data to ensure optimal performance across diverse work streams. Proficient in delivering weekly reports on agent performance and quality, managing team performance, and conducting refresher trainings to enhance overall efficiency. Skilled in collaborating with R&D developers to provide valuable feedback on new tools, troubleshooting issues, and ensuring user-friendly interfaces. Adept at liaising with UX researchers to streamline tool usability. Key contributor to setting and assessing quality standards, evaluating the impact of coaching and training, and implementing measures for continuous improvement. Recognized for clear communication of quality assessment plans and delivering comprehensive daily, weekly, and monthly reports. Committed to addressing quality gaps through strategic training initiatives and maintaining up-to-date records for performance reviews. Active participant in team briefings and calibration sessions to align objectives and foster continuous improvement.…Dedicated and detail-oriented Quality Assurance Specialist with a proven track record in planning, organizing, and analyzing data to ensure optimal performance across diverse work streams. Proficient in delivering weekly reports on agent performance and quality, managing team performance, and conducting refresher trainings to enhance overall efficiency. Skilled in collaborating with R&D developers to provide valuable feedback on new tools, troubleshooting issues, and ensuring user-friendly interfaces. Adept at liaising with UX researchers to streamline tool usability. Key contributor to setting and assessing quality standards, evaluating the impact of coaching and training, and implementing measures for continuous improvement. Recognized for clear communication of quality assessment plans and delivering comprehensive daily, weekly, and monthly reports. Committed to addressing quality gaps through strategic training initiatives and maintaining up-to-date records for performance reviews. Active participant in team briefings and calibration sessions to align objectives and foster continuous improvement.

Gladys Kariuki

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Dedicated and detail-oriented Quality Assurance Specialist with a proven track record in planning, organizing, and analyzing data to ensure optimal performance across diverse work streams. Proficient in delivering weekly reports on agent performance and quality, managing team performance, and conducting refresher trainings to enhance overall efficiency. Skilled in collaborating with R&D developers to provide valuable feedback on new tools, troubleshooting issues, and ensuring user-friendly interfaces. Adept at liaising with UX researchers to streamline tool usability. Key contributor to setting and assessing quality standards, evaluating the impact of coaching and training, and implementing measures for continuous improvement. Recognized for clear communication of quality assessment plans and delivering comprehensive daily, weekly, and monthly reports. Committed to addressing quality gaps through strategic training initiatives and maintaining up-to-date records for performance reviews. Active participant in team briefings and calibration sessions to align objectives and foster continuous improvement.…Dedicated and detail-oriented Quality Assurance Specialist with a proven track record in planning, organizing, and analyzing data to ensure optimal performance across diverse work streams. Proficient in delivering weekly reports on agent performance and quality, managing team performance, and conducting refresher trainings to enhance overall efficiency. Skilled in collaborating with R&D developers to provide valuable feedback on new tools, troubleshooting issues, and ensuring user-friendly interfaces. Adept at liaising with UX researchers to streamline tool usability. Key contributor to setting and assessing quality standards, evaluating the impact of coaching and training, and implementing measures for continuous improvement. Recognized for clear communication of quality assessment plans and delivering comprehensive daily, weekly, and monthly reports. Committed to addressing quality gaps through strategic training initiatives and maintaining up-to-date records for performance reviews. Active participant in team briefings and calibration sessions to align objectives and foster continuous improvement.

Available to hire

Dedicated and detail-oriented Quality Assurance Specialist with a proven track record in planning, organizing, and analyzing data to ensure optimal performance across diverse work streams. Proficient in delivering weekly reports on agent performance and quality, managing team performance, and conducting refresher trainings to enhance overall efficiency. Skilled in collaborating with R&D developers to provide valuable feedback on new tools, troubleshooting issues, and ensuring user-friendly interfaces. Adept at liaising with UX researchers to streamline tool usability. Key contributor to setting and assessing quality standards, evaluating the impact of coaching and training, and implementing measures for continuous improvement. Recognized for clear communication of quality assessment plans and delivering comprehensive daily, weekly, and monthly reports. Committed to addressing quality gaps through strategic training initiatives and maintaining up-to-date records for performance reviews. Active participant in team briefings and calibration sessions to align objectives and foster continuous improvement.