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Hello, I'm a seasoned Customer Success and Support Engineering Specialist with over seven years of experience in delivering exceptional customer experiences and technical support. Fluent in English, and Portuguese, and with working proficiency in Spanish, I excel in helping clients integrate various platforms and optimize their customer support processes. My goal is to leverage my technical skills and customer-centric approach to drive client success and satisfaction. Key Expertise and Skills: Customer Success: Focused on enhancing customer satisfaction and retention Technical Support: Expertise in resolving complex technical issues across various platforms Platform Integration: Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, Zendesk Process Optimization: Skilled in identifying and implementing process improvements Data Analysis: Proficient in analyzing data to drive strategic decisions Multilingual Communication: Fluent in English and Portuguese, with working proficiency in Spanish Training & Development: Experienced in designing and implementing training programs Cross-Functional Collaboration: Adept at liaising between customers and internal teams Expertise: With a strong foundation in customer success and support engineering, I specialize in integrating platforms, optimizing customer support processes, and ensuring seamless communication between clients and departments. My dedication to improving customer experiences and maintaining high satisfaction ratings sets me apart. Projects and Accomplishments: Customer Success Initiatives: Successfully implemented customer success strategies that increased client satisfaction and retention by 20%. Technical Support Excellence: Achieved a 90% resolution rate for technical issues, utilizing a structured troubleshooting approach. Platform Integration Projects: Led multiple integration projects, seamlessly connecting Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, and Zendesk for various clients. Training Program Development: Created comprehensive training programs that reduced onboarding time by 30% and boosted productivity by 15%. Process Improvements: Identified and implemented process enhancements that resulted in a 20% increase in operational efficiency. Why Work With Me: I am passionate about driving customer success and delivering top-tier technical support. My expertise in platform integration and process optimization, combined with my multilingual capabilities, allows me to provide exceptional support and solutions to clients across diverse industries. I am committed to leveraging my skills to contribute to your success and help you achieve your business goals. Are you in need of a Customer Success and Support Engineering Specialist who can enhance your customer experiences and provide expert technical support? Let’s connect and discuss how I can help you achieve your goals.…Hello, I'm a seasoned Customer Success and Support Engineering Specialist with over seven years of experience in delivering exceptional customer experiences and technical support. Fluent in English, and Portuguese, and with working proficiency in Spanish, I excel in helping clients integrate various platforms and optimize their customer support processes. My goal is to leverage my technical skills and customer-centric approach to drive client success and satisfaction. Key Expertise and Skills: Customer Success: Focused on enhancing customer satisfaction and retention Technical Support: Expertise in resolving complex technical issues across various platforms Platform Integration: Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, Zendesk Process Optimization: Skilled in identifying and implementing process improvements Data Analysis: Proficient in analyzing data to drive strategic decisions Multilingual Communication: Fluent in English and Portuguese, with working proficiency in Spanish Training & Development: Experienced in designing and implementing training programs Cross-Functional Collaboration: Adept at liaising between customers and internal teams Expertise: With a strong foundation in customer success and support engineering, I specialize in integrating platforms, optimizing customer support processes, and ensuring seamless communication between clients and departments. My dedication to improving customer experiences and maintaining high satisfaction ratings sets me apart. Projects and Accomplishments: Customer Success Initiatives: Successfully implemented customer success strategies that increased client satisfaction and retention by 20%. Technical Support Excellence: Achieved a 90% resolution rate for technical issues, utilizing a structured troubleshooting approach. Platform Integration Projects: Led multiple integration projects, seamlessly connecting Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, and Zendesk for various clients. Training Program Development: Created comprehensive training programs that reduced onboarding time by 30% and boosted productivity by 15%. Process Improvements: Identified and implemented process enhancements that resulted in a 20% increase in operational efficiency. Why Work With Me: I am passionate about driving customer success and delivering top-tier technical support. My expertise in platform integration and process optimization, combined with my multilingual capabilities, allows me to provide exceptional support and solutions to clients across diverse industries. I am committed to leveraging my skills to contribute to your success and help you achieve your business goals. Are you in need of a Customer Success and Support Engineering Specialist who can enhance your customer experiences and provide expert technical support? Let’s connect and discuss how I can help you achieve your goals.

Mayra G.

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Hello, I'm a seasoned Customer Success and Support Engineering Specialist with over seven years of experience in delivering exceptional customer experiences and technical support. Fluent in English, and Portuguese, and with working proficiency in Spanish, I excel in helping clients integrate various platforms and optimize their customer support processes. My goal is to leverage my technical skills and customer-centric approach to drive client success and satisfaction. Key Expertise and Skills: Customer Success: Focused on enhancing customer satisfaction and retention Technical Support: Expertise in resolving complex technical issues across various platforms Platform Integration: Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, Zendesk Process Optimization: Skilled in identifying and implementing process improvements Data Analysis: Proficient in analyzing data to drive strategic decisions Multilingual Communication: Fluent in English and Portuguese, with working proficiency in Spanish Training & Development: Experienced in designing and implementing training programs Cross-Functional Collaboration: Adept at liaising between customers and internal teams Expertise: With a strong foundation in customer success and support engineering, I specialize in integrating platforms, optimizing customer support processes, and ensuring seamless communication between clients and departments. My dedication to improving customer experiences and maintaining high satisfaction ratings sets me apart. Projects and Accomplishments: Customer Success Initiatives: Successfully implemented customer success strategies that increased client satisfaction and retention by 20%. Technical Support Excellence: Achieved a 90% resolution rate for technical issues, utilizing a structured troubleshooting approach. Platform Integration Projects: Led multiple integration projects, seamlessly connecting Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, and Zendesk for various clients. Training Program Development: Created comprehensive training programs that reduced onboarding time by 30% and boosted productivity by 15%. Process Improvements: Identified and implemented process enhancements that resulted in a 20% increase in operational efficiency. Why Work With Me: I am passionate about driving customer success and delivering top-tier technical support. My expertise in platform integration and process optimization, combined with my multilingual capabilities, allows me to provide exceptional support and solutions to clients across diverse industries. I am committed to leveraging my skills to contribute to your success and help you achieve your business goals. Are you in need of a Customer Success and Support Engineering Specialist who can enhance your customer experiences and provide expert technical support? Let’s connect and discuss how I can help you achieve your goals.…Hello, I'm a seasoned Customer Success and Support Engineering Specialist with over seven years of experience in delivering exceptional customer experiences and technical support. Fluent in English, and Portuguese, and with working proficiency in Spanish, I excel in helping clients integrate various platforms and optimize their customer support processes. My goal is to leverage my technical skills and customer-centric approach to drive client success and satisfaction. Key Expertise and Skills: Customer Success: Focused on enhancing customer satisfaction and retention Technical Support: Expertise in resolving complex technical issues across various platforms Platform Integration: Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, Zendesk Process Optimization: Skilled in identifying and implementing process improvements Data Analysis: Proficient in analyzing data to drive strategic decisions Multilingual Communication: Fluent in English and Portuguese, with working proficiency in Spanish Training & Development: Experienced in designing and implementing training programs Cross-Functional Collaboration: Adept at liaising between customers and internal teams Expertise: With a strong foundation in customer success and support engineering, I specialize in integrating platforms, optimizing customer support processes, and ensuring seamless communication between clients and departments. My dedication to improving customer experiences and maintaining high satisfaction ratings sets me apart. Projects and Accomplishments: Customer Success Initiatives: Successfully implemented customer success strategies that increased client satisfaction and retention by 20%. Technical Support Excellence: Achieved a 90% resolution rate for technical issues, utilizing a structured troubleshooting approach. Platform Integration Projects: Led multiple integration projects, seamlessly connecting Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, and Zendesk for various clients. Training Program Development: Created comprehensive training programs that reduced onboarding time by 30% and boosted productivity by 15%. Process Improvements: Identified and implemented process enhancements that resulted in a 20% increase in operational efficiency. Why Work With Me: I am passionate about driving customer success and delivering top-tier technical support. My expertise in platform integration and process optimization, combined with my multilingual capabilities, allows me to provide exceptional support and solutions to clients across diverse industries. I am committed to leveraging my skills to contribute to your success and help you achieve your business goals. Are you in need of a Customer Success and Support Engineering Specialist who can enhance your customer experiences and provide expert technical support? Let’s connect and discuss how I can help you achieve your goals.

Available to hire

Hello, I’m a seasoned Customer Success and Support Engineering Specialist with over seven years of experience in delivering exceptional customer experiences and technical support. Fluent in English, and Portuguese, and with working proficiency in Spanish, I excel in helping clients integrate various platforms and optimize their customer support processes. My goal is to leverage my technical skills and customer-centric approach to drive client success and satisfaction.

Key Expertise and Skills:

Customer Success: Focused on enhancing customer satisfaction and retention
Technical Support: Expertise in resolving complex technical issues across various platforms
Platform Integration: Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, Zendesk
Process Optimization: Skilled in identifying and implementing process improvements
Data Analysis: Proficient in analyzing data to drive strategic decisions
Multilingual Communication: Fluent in English and Portuguese, with working proficiency in Spanish
Training & Development: Experienced in designing and implementing training programs
Cross-Functional Collaboration: Adept at liaising between customers and internal teams
Expertise:

With a strong foundation in customer success and support engineering, I specialize in integrating platforms, optimizing customer support processes, and ensuring seamless communication between clients and departments. My dedication to improving customer experiences and maintaining high satisfaction ratings sets me apart.

Projects and Accomplishments:

Customer Success Initiatives: Successfully implemented customer success strategies that increased client satisfaction and retention by 20%.
Technical Support Excellence: Achieved a 90% resolution rate for technical issues, utilizing a structured troubleshooting approach.
Platform Integration Projects: Led multiple integration projects, seamlessly connecting Jira, Azure DevOps, ServiceNow, Salesforce, Monday, Asana, and Zendesk for various clients.
Training Program Development: Created comprehensive training programs that reduced onboarding time by 30% and boosted productivity by 15%.
Process Improvements: Identified and implemented process enhancements that resulted in a 20% increase in operational efficiency.
Why Work With Me:

I am passionate about driving customer success and delivering top-tier technical support. My expertise in platform integration and process optimization, combined with my multilingual capabilities, allows me to provide exceptional support and solutions to clients across diverse industries. I am committed to leveraging my skills to contribute to your success and help you achieve your business goals.

Are you in need of a Customer Success and Support Engineering Specialist who can enhance your customer experiences and provide expert technical support? Let’s connect and discuss how I can help you achieve your goals.