Currently, I manage our rental properties, where I coordinate maintenance, handle tenant concerns, and ensure smooth operations. This role has further enhanced my organizational and communication skills, managing staff, and my ability to juggle multiple priorities effectively.
In my previous role as a Customer Service Representative at T-Mobile and AT&T, I honed my ability to handle high-pressure situations and resolve complex customer issues efficiently. I regularly exceeded performance targets, including achieving a 95% customer satisfaction rating and reducing average resolution times by 20%. My experience also involved troubleshooting technical problems, which has given me a strong foundation in understanding and communicating technical concepts to non-technical users.
As someone with an associate degree in Drafting and Design, I bring a unique blend of analytical thinking and technical knowledge to the role. This education has sharpened my attention to detail and ability to understand intricate systems.
I am eager to learn, team-oriented, and results-driven, and I am also empathetic to customers.
I just started my own YouTube channel, in which I have learned how to edit videos and make content and storylines.
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