Hey!πŸ‘‹ I’m Osvaldo, a 23-year-old bilingual professional from the Dominican Republic πŸ‡©πŸ‡΄ with a Bachelor's degree in International Business. I have over three years of experience in customer service and technical support in differents instituntions including ITSC and VERIZON. also i have a strong background in appointment setting. I’m passionate about helping businesses connect with clients, building long-lasting relationships that drive growth and giving then the right follow ups. πŸš€ With over three years in Customer Service and Technical support Operations I been improving my skills allowing me to move to the Sales Operations, I’ve developed key skills in effective communication, orders management, and closing calls by the right way. I also previously led a department at ITSC, where I managed network homologation, report handling, and organized meetings. My adaptability and expertise in operations management, sales support, and technical operations make me a versatile asset across industries. Core Skills & Experience πŸ“… Appointment Setting: Skilled in efficiently scheduling and following up with clients to ensure smooth communication and high retention. πŸ› οΈ Customer Support: 3+ years of experience in customer service, handling both in-person and remote client needs. πŸ’» Technical Support: Six months of Tier 1 & 2 support for Verizon, with expertise in troubleshooting and exceptional customer care. 🌍 Bilingual Communication: Native fluency in English πŸ‡ΊπŸ‡Έ and Spanish πŸ‡ͺπŸ‡Έ, ensuring seamless interactions with diverse clients. Event Promotion & Design: Experience in event publicity, social media design, and logo creation for enhanced brand engagement. Professional Highlights Customer Service Representative | Verizon Wireless Maintained a 92% client satisfaction rating by skillfully resolving inquiries, scheduling appointments, and delivering quality support. Technical Support Specialist | Various Clients Provided remote and on-site tech support, specializing in efficient troubleshooting and personalized customer care. Why Work With Me? I am dedicated to delivering excellent client experiences and ensuring every customer feels valued and supported. My combination of tech skills and customer service expertise is an asset to any business looking to strengthen client relationships and optimize appointment scheduling. 🌟 Let’s connect and discuss how I can help you achieve your business goals with dependable, effective support! 🀝 Do me a favor! have a great day.…

Sadiel De Los Santos

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Hey!πŸ‘‹ I’m Osvaldo, a 23-year-old bilingual professional from the Dominican Republic πŸ‡©πŸ‡΄ with a Bachelor's degree in International Business. I have over three years of experience in customer service and technical support in differents instituntions including ITSC and VERIZON. also i have a strong background in appointment setting. I’m passionate about helping businesses connect with clients, building long-lasting relationships that drive growth and giving then the right follow ups. πŸš€ With over three years in Customer Service and Technical support Operations I been improving my skills allowing me to move to the Sales Operations, I’ve developed key skills in effective communication, orders management, and closing calls by the right way. I also previously led a department at ITSC, where I managed network homologation, report handling, and organized meetings. My adaptability and expertise in operations management, sales support, and technical operations make me a versatile asset across industries. Core Skills & Experience πŸ“… Appointment Setting: Skilled in efficiently scheduling and following up with clients to ensure smooth communication and high retention. πŸ› οΈ Customer Support: 3+ years of experience in customer service, handling both in-person and remote client needs. πŸ’» Technical Support: Six months of Tier 1 & 2 support for Verizon, with expertise in troubleshooting and exceptional customer care. 🌍 Bilingual Communication: Native fluency in English πŸ‡ΊπŸ‡Έ and Spanish πŸ‡ͺπŸ‡Έ, ensuring seamless interactions with diverse clients. Event Promotion & Design: Experience in event publicity, social media design, and logo creation for enhanced brand engagement. Professional Highlights Customer Service Representative | Verizon Wireless Maintained a 92% client satisfaction rating by skillfully resolving inquiries, scheduling appointments, and delivering quality support. Technical Support Specialist | Various Clients Provided remote and on-site tech support, specializing in efficient troubleshooting and personalized customer care. Why Work With Me? I am dedicated to delivering excellent client experiences and ensuring every customer feels valued and supported. My combination of tech skills and customer service expertise is an asset to any business looking to strengthen client relationships and optimize appointment scheduling. 🌟 Let’s connect and discuss how I can help you achieve your business goals with dependable, effective support! 🀝 Do me a favor! have a great day.…

Available to hire

Hey!πŸ‘‹ I’m Osvaldo, a 23-year-old bilingual professional from the Dominican Republic πŸ‡©πŸ‡΄ with a Bachelor’s degree in International Business. I have over three years of experience in customer service and technical support in differents instituntions including ITSC and VERIZON. also i have a strong background in appointment setting. I’m passionate about helping businesses connect with clients, building long-lasting relationships that drive growth and giving then the right follow ups. πŸš€

With over three years in Customer Service and Technical support Operations I been improving my skills allowing me to move to the Sales Operations, I’ve developed key skills in effective communication, orders management, and closing calls by the right way. I also previously led a department at ITSC, where I managed network homologation, report handling, and organized meetings. My adaptability and expertise in operations management, sales support, and technical operations make me a versatile asset across industries.

Core Skills & Experience

πŸ“… Appointment Setting: Skilled in efficiently scheduling and following up with clients to ensure smooth communication and high retention.

πŸ› οΈ Customer Support: 3+ years of experience in customer service, handling both in-person and remote client needs.

πŸ’» Technical Support: Six months of Tier 1 & 2 support for Verizon, with expertise in troubleshooting and exceptional customer care.

🌍 Bilingual Communication: Native fluency in English πŸ‡ΊπŸ‡Έ and Spanish πŸ‡ͺπŸ‡Έ, ensuring seamless interactions with diverse clients.

Event Promotion & Design: Experience in event publicity, social media design, and logo creation for enhanced brand engagement.

Professional Highlights

Customer Service Representative | Verizon Wireless
Maintained a 92% client satisfaction rating by skillfully resolving inquiries, scheduling appointments, and delivering quality support.

Technical Support Specialist | Various Clients
Provided remote and on-site tech support, specializing in efficient troubleshooting and personalized customer care.

Why Work With Me?
I am dedicated to delivering excellent client experiences and ensuring every customer feels valued and supported. My combination of tech skills and customer service expertise is an asset to any business looking to strengthen client relationships and optimize appointment scheduling. 🌟

Let’s connect and discuss how I can help you achieve your business goals with dependable, effective support! 🀝

Do me a favor! have a great day.

See more

Skills

Adobe Photoshop
Em
Email Marketing
Ph
Photo
Pr
Promo Video
Em
Email Design
See more

Experience Level

Adobe Photoshop
Expert
Email Marketing
Expert
Photo
Expert
Promo Video
Expert
Email Design
Expert
Logo
Intermediate
Branding
Intermediate

Language

English
Fluent
Spanish; Castilian
Fluent

Education

International Business at UNIVERSIDAD CATOLICA SANTO DOMINGO
January 10, 2020 - August 30, 2024
degree in international Business
Technical Support / English as a second language. at MARANATHA GLADYS HIGHSCHOOL
January 12, 2015 - August 30, 2020
Technical Support / English as a second language.
English Progam at Bill Jeff English Progam
January 15, 2022 - October 15, 2024
English Progam
English Immersion Program at Ministery of Education Dominican Republic
January 11, 2024 - December 20, 2024
English Immersion Program
Redaction of institunional monthly reports at COMMUNITY HIGHER TECHNICAL INSTITUTE
October 30, 2024 - October 30, 2024
Customer Service at COMMUNITY HIGHER TECHNICAL INSTITUTE
October 30, 2024 - October 30, 2024
Customer Service at COMMUNITY HIGHER TECHNICAL INSTITUTE
September 30, 2022 - October 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Consumer Goods, Computers & Electronics, Education, Energy & Utilities, Healthcare, Gaming, Professional Services, Media & Entertainment, Telecommunications

Skills

Adobe Photoshop
Em
Email Marketing
Ph
Photo
Pr
Promo Video
Em
Email Design
See more

Experience Level

Adobe Photoshop
Expert
Email Marketing
Expert
Photo
Expert
Promo Video
Expert
Email Design
Expert
Logo
Intermediate
Branding
Intermediate