Experienced professional with a strong IT support, project management, and client communication background. I seek a back-office role in order management or technical support to leverage my skills in a dynamic environment. Key Skills ● Technical Proficiency: MS Office, CRM Systems, Ticketing Systems, Google Workspace, Linux ● IT Support: 1st Level Support, Remote Technical Support and Information Gathering ● Client Communication: Native in German and C1 in English, Customer Service, Legal…Experienced professional with a strong IT support, project management, and client communication background. I seek a back-office role in order management or technical support to leverage my skills in a dynamic environment. Key Skills ● Technical Proficiency: MS Office, CRM Systems, Ticketing Systems, Google Workspace, Linux ● IT Support: 1st Level Support, Remote Technical Support and Information Gathering ● Client Communication: Native in German and C1 in English, Customer Service, Legal Correspondence ● Project Management: Spare Parts Management, Network Installation Support, Order Management ● Recruitment: Selection of suitable candidates, subcontractors, and temporary workers for various construction projects, employment, and termination of employment. Professional Experience CONTIO.tech / VACO LLC, Lisbon, Portugal Freelance Contentanalyser - EU Remote position November 2024 – March 2025 ● Analysis and evaluation of Google content. ● Working with Chrome OS, Google Suite, Google Cloud, and Google Workspace. Telus Digital, Lisbon, Portugal Freelance Internet Ads Assessor - EU Remote position August 2024 – ● Analysis and evaluation of Google content. ● Working with Google Suite, Google Cloud, and Google Workspace Capgemini Engineering, Lisbon, Portugal Associate Engineer - Hybrid position April 2024 – November 2024 ● Manage and process spare parts orders in the event of mobile network outages and ensure stock availability and fastest possible delivery ● Support and resolve technical issues related to network installations, providing remote support and on-site coordination. FUJITSU Technology Solutions, Lisbon, Portugal IT Helpdesk Support - Portugal Remote position September 2023 – March 2024 ● Delivered 1st-level technical support for IT issues via phone and remote access, solving a wide range of user problems. ● Created, tracked, and managed service tickets using a ticketing system, escalating more complex issues to specialized departments. Webhelp / Connctrix, Lisbon, Portugal Regulator (British Airline) - Onside May 2022 – August 2023 ● Managed legal correspondence with law firms regarding compensation claims under the EU Passenger Rights Regulation (EC 261/2004). Yoummday GmbH, Munich, Germany Freelance Customer Advisor - EU Remote position May 2021 – April 2022 ● Support of business partners in the gas and electricity sector as representative of a major German network operator. ● Resolved client inquiries, provided detailed product information, and handled order management.WWWWExperienced professional with a strong IT support, project management, and client communication background. I seek a back-office role in order management or technical support to leverage my skills in a dynamic environment. Key Skills ● Technical Proficiency: MS Office, CRM Systems, Ticketing Systems, Google Workspace, Linux ● IT Support: 1st Level Support, Remote Technical Support and Information Gathering ● Client Communication: Native in German and C1 in English, Customer Service, Legal Correspondenc…