THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSE 7 (LIMITATION OF LIABILITY).

1. Interpretation

The following definitions and rules of interpretation apply in these Conditions.

1.1 Definitions:

• Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.
• Charges: the charges payable by the Customer for the supply of the Services in accordance with clause 5 (Charges and payment).
• Commencement Date: has the meaning given in clause 2.2.
• Conditions: these terms and conditions as amended from time to time in accordance with clause 10.5.
• Contract: the contract between Twine and the Customer for the supply of Services in accordance with these Conditions.
• Control: has the meaning given in section 1124 of the Corporation Tax Act 2010, and the expression change of control shall be construed accordingly.
• Customer: the person or firm who purchases Services from Twine.
• Customer Default: has the meaning set out in clause 4.2.
• Freelancer or Freelancers: those freelance individuals, partnership and businesses with which the Customer may advertise to.
• Intellectual Property Rights: patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
• Order: the Customer's order for Services as set out in the Twine Instagram Showcase Order Form.
• Services: the services, supplied by Twine to the Customer as set out in the Specification.
• Specification: the description or specification of the Services provided in the Order by Twine to the Customer.
• Twine: Clowdy Limited, trading as "Twine", registered in England and Wales with company number 08195808 and whose registered office is at St James Building, 79 Oxford Street, Manchester, M1 6HT, United Kingdom.
• Twine Platform: the platform operated by Twine through which the Customer may engage with Freelancers at www.twine.net/.

1.2 Interpretation:

a) A reference to a statute or statutory provision is a reference to it as amended or re-enacted. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision.

b) Any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

c) A reference to writing or written includes email. 

2. Basis of contract

2.1 The Order constitutes an offer by the Customer to purchase Services in accordance with these Conditions.

2.2 The Order shall only be deemed to be accepted when customer issues payment via Stripe Checkout at which point and on which date the Contract shall come into existence (Commencement Date). 

2.3 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

3. Supply of Services

3.1 Twine shall supply the Services to the Customer in accordance with the Specification in all material respects. 

3.2 Twine shall use all reasonable endeavours to meet any performance dates specified in the Specification, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services.

3.3 Twine reserves the right to amend the Specification if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services, and Twine shall notify the Customer in any such event.

3.4 Twine provides users with a business to business technology platform, and do not provide any services as a recruitment or temporary work agency (as defined by the Agency Workers Regulations 2010, the Employment Agency Act 1973 and the Conduct of Employment Agencies and Employment Business Regulations 2003).

3.5 Twine warrants to the Customer that the Services will be provided using reasonable care and skill. 

4.Customer's obligations 

4.1 The Customer shall:

a) ensure that the terms of the Order are complete and accurate;

b) co-operate with Twine in all matters relating to the Services;

c) provide Twine with such information and materials as Twine may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects; 

d) obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start; and

e) comply with all applicable laws;

4.2 If Twine's performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):

a) without limiting or affecting any other right or remedy available to it, Twine shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays Twine's performance of any of its obligations;

b) Twine shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from Twine's failure or delay to perform any of its obligations as set out in this clause 4.2; and 

c) the Customer shall reimburse Twine on written demand for any costs or losses sustained or incurred by Twine arising directly or indirectly from the Customer Default.

5. Charges and payment

5.1 The Customer shall pay Twine the value of the order displayed at checkout. 

5.2 All amounts payable by the Customer under the Contract are inclusice of amounts in respect of value added tax chargeable from time to time (VAT). 

5.3 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

6. Intellectual property rights 

6.1 All Intellectual Property Rights in or arising out of or in connection with the Services shall be owned by Twine. 

6.2 The Customer grants Twine a fully paid-up, non-exclusive, royalty-free, non-transferable licence to copy and modify any materials provided by the Customer to Twine for the term of the Contract for the purpose of providing the Services to Twine.

7. Limitation of liability: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE.

7.1 Nothing in the Contract limits any liability which cannot legally be limited, including but not limited to liability for:

a) death or personal injury caused by negligence;

b) fraud or fraudulent misrepresentation; and

c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

7.2 Subject to clause 7.1, Twine's total liability to the Customer shall not exceed the total charges paid by the Customer to Twine within the twelve month period prior the liability giving rise to the claim. Twine's total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract.

7.3 The following types of loss are wholly excluded:

a )Loss of profits

b) Loss of sales or business.

c) Loss of agreements or contracts.

d)Loss of anticipated savings.

e) Loss of use or corruption of software, data or information.

f) Loss of or damage to goodwill.

g) Indirect or consequential loss.

7.4 Twine has given commitments as to compliance of the Services with relevant specifications in clause 3. In view of these commitments, the terms implied by sections 3 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

7.5 This clause 7 shall survive termination of the Contract.

8. Termination

8.1 Without affecting any other right or remedy available to it, either party may terminate the Contract by giving the other party one week's written notice.

8.2 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if:

a) the other party commits a material breach of any term of the Contract and (if such a breach is remediable) fails to remedy that breach within seven days of that party being notified in writing to do so;

b) the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;

c) the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or

d) the other party's financial position deteriorates to such an extent that in the terminating party's opinion the other party's capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.

8.3 Without affecting any other right or remedy available to it, Twine may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

8.4 Without affecting any other right or remedy available to it, Twine may suspend the supply of Services under the Contract or any other contract between the Customer and Twine if the Customer fails to pay any amount due under the Contract on the due date for payment, the Customer becomes subject to any of the events listed in clause 8.2(b) to clause 8.2(d), or Twine reasonably believes that the Customer is about to become subject to any of them.

9. Consequences of termination

9.1 On termination of the Contract the Customer shall immediately pay to Twine all of Twine's outstanding unpaid invoices and interest and, in respect of Services agreed in the Order but for which no invoice has been submitted, Twine shall submit an invoice, which shall be payable by the Customer immediately on receipt; 

9.2 Termination or expiry of the Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.

9.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect.

10. General

10.1 Force majeure.

‍Neither party shall be in breach of the Contract nor liable for delay in performing, or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control. 

10.2 Assignment and other dealings.

a) Twine may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract.

b) The Customer shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract without the prior written consent of Twine.

10.3 Confidentiality.

a) Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 10.3(b).

b) Each party may disclose the other party's confidential information:

1. to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party's obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party's confidential information comply with this clause 10.3; and
2. as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

c) Neither party shall use the other party's confidential information for any purpose other than to perform its obligations under the Contract.

10.4 Entire agreement.

a) The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter.

b) Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the Contract.

c) Nothing in this clause shall limit or exclude any liability for fraud.

10.5 Variation.

Except as set out in these Conditions, no variation of the Contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

10.6 Waiver.

A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

10.7 Severance.

If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

10.8 Notices.

a) Any notice or other communication given to a party under or in connection with the Contract shall be in writing and shall be delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or sent by email to the address specified in the Order.

b) A notice or other communication shall be deemed to have been received: if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if sent by email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. In this clause 10.8(b), business hours means 9.00am GMT to 5.00pm GMT Monday to Friday on a day that is not a public holiday in the place of receipt.

c) This clause 10.8 does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any other method of dispute resolution.

10.9 Third party rights. 

a) Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

b) The rights of the parties to rescind or vary the Contract are not subject to the consent of any other person.

10.10 Governing law.

The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.

10.11 Jurisdiction.

Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.