I hold an Associate degree in Information Technology and have gained diverse experience in the tech and customer service sectors. As a Social Media Manager, I have honed my skills over 3 months in optimizing online presence and engagement strategies. Previously, I spent 2 years as a technical support agent for a prominent US-based telecommunications company within a BPO setting, resolving complex issues and ensuring seamless service delivery. Additionally, I bring 2 years and 7 months of experience as a Customer Service Representative in healthcare, specializing in Prescription Drug Plans also in a BPO setting. These roles have equipped me with a strong technical foundation, exceptional customer service ethos, and a proactive approach to problem-solving.
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