I hold an Associate degree in Information Technology and have gained diverse experience in the tech and customer service sectors. As a Social Media Manager, I have honed my skills over 3 months in optimizing online presence and engagement strategies. Previously, I spent 2 years as a technical support agent for a prominent US-based telecommunications company within a BPO setting, resolving complex issues and ensuring seamless service delivery. Additionally, I bring 2 years and 7 months of experience as a Customer Service Representative in healthcare, specializing in Prescription Drug Plans also in a BPO setting. These roles have equipped me with a strong technical foundation, exceptional customer service ethos, and a proactive approach to problem-solving.

jennifeignacio068091

I hold an Associate degree in Information Technology and have gained diverse experience in the tech and customer service sectors. As a Social Media Manager, I have honed my skills over 3 months in optimizing online presence and engagement strategies. Previously, I spent 2 years as a technical support agent for a prominent US-based telecommunications company within a BPO setting, resolving complex issues and ensuring seamless service delivery. Additionally, I bring 2 years and 7 months of experience as a Customer Service Representative in healthcare, specializing in Prescription Drug Plans also in a BPO setting. These roles have equipped me with a strong technical foundation, exceptional customer service ethos, and a proactive approach to problem-solving.

Available to hire

I hold an Associate degree in Information Technology and have gained diverse experience in the tech and customer service sectors. As a Social Media Manager, I have honed my skills over 3 months in optimizing online presence and engagement strategies. Previously, I spent 2 years as a technical support agent for a prominent US-based telecommunications company within a BPO setting, resolving complex issues and ensuring seamless service delivery. Additionally, I bring 2 years and 7 months of experience as a Customer Service Representative in healthcare, specializing in Prescription Drug Plans also in a BPO setting. These roles have equipped me with a strong technical foundation, exceptional customer service ethos, and a proactive approach to problem-solving.

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Experience Level

Facebook
Expert
Facebook Ads
Expert
LinkedIn
Intermediate
Twitter Ads
Intermediate
Google Ads
Intermediate
Microsoft Office
Intermediate
Adobe Premiere Pro
Beginner
Salesforce
Beginner

Language

English
Intermediate
Tagalog
Fluent

Education

Associate of Information Technology at STI College
June 14, 2004 - March 23, 2007

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Manufacturing, Healthcare, Media & Entertainment, Telecommunications

Experience Level

Facebook
Expert
Facebook Ads
Expert
LinkedIn
Intermediate
Twitter Ads
Intermediate
Google Ads
Intermediate
Microsoft Office
Intermediate
Adobe Premiere Pro
Beginner
Salesforce
Beginner