I'm a Designer, Developer & Growth Geek from Nashville, Tennessee. I thrive on all things technology and interactive but love problem solving the new from the unknown online. I have over 15 years of UX/UI business consulting experience creating intuitive strategies and solutions for brands like Best Buy, Thomson Reuters, Nordstrom, Target & Minnesota State Lottery and LifeTime Fitness. I enjoy assisting brands (especially startups) with sustainable growth through their user experience. I am able to successfully lead teams by utilizing my experience in research, business strategy, design, wire-framing, information architecture as well as front end development because I am a geek who can code which helps me communicate well with every type of technology peer. I'm passionate about start-ups and growth. Working with fast paced startups to become sustainable by listening to their users with design thinking. I love to do quick surveys or usability research, then leverage the results to implement insights in the products and processes. Sustainable growth and user experience are something I passionately believe go hand in hand. I've spent the past 4 years contracting for a cyber security company helping them create an ecommerce presence where they could sell both physical and digital goods via one time purchases or a subscription offering. Along the way they realized the need for UX/UI across the company and brought me into numerous other software and application teams to help speed up development and improve the interfaces. I'm incredibly adaptable and have learned how to work in diverse environments and industries. I'd love to hear about your project and see how we can work together! --- **Employment and project experience** *USER EXPERIENCE LEAD* **Entrust Corporation** July 2021 - present *USER EXPERIENCE LEAD* **Life Time Fitness** January 2021 - July 2021 *SR USER EXPERIENCE + ECOMMERCE LEAD* **Entrust Corporation** January 2020 - December 2020 *USER EXPERIENCE LEAD* **Dispatch Inc** June 2018 - April 2019 *UX/UI DESIGN LEAD* **Zipnosis** November 2016 - March 2017 *USER EXPERIENCE LEAD (US PRODUCT)* **Exact Software** February 2016 - September 2016 *INTERACTIVE ART DIRECTOR* **Wunderman** July 2015 - November 2015 *USER EXPERIENCE ARCHITECT* **Clockwork Active Media** July 2015 - November 2015 *SR INTERACTIVE ART DIRECTOR* **BI Worldwide, eLearning** December 2014 - March 2015 *SR INTERACTION DESIGNER (MOBILE)* **Thompson Reuters FindLaw** August 2013 - January 2014 *SR INTERACTION DESIGNER* **BestBuy.com UX** December 2012 - May 2013 *USER EXPERIENCE & FRONT END DEV* **Zeus Jones + Nordstrom** March 2012 - December 2012 *INTERACTION DESIGNER & FRONT END DEV* **OLSON Advertising** June 2009 - June 2011

jessicafrater

PRO

I'm a Designer, Developer & Growth Geek from Nashville, Tennessee. I thrive on all things technology and interactive but love problem solving the new from the unknown online. I have over 15 years of UX/UI business consulting experience creating intuitive strategies and solutions for brands like Best Buy, Thomson Reuters, Nordstrom, Target & Minnesota State Lottery and LifeTime Fitness. I enjoy assisting brands (especially startups) with sustainable growth through their user experience. I am able to successfully lead teams by utilizing my experience in research, business strategy, design, wire-framing, information architecture as well as front end development because I am a geek who can code which helps me communicate well with every type of technology peer. I'm passionate about start-ups and growth. Working with fast paced startups to become sustainable by listening to their users with design thinking. I love to do quick surveys or usability research, then leverage the results to implement insights in the products and processes. Sustainable growth and user experience are something I passionately believe go hand in hand. I've spent the past 4 years contracting for a cyber security company helping them create an ecommerce presence where they could sell both physical and digital goods via one time purchases or a subscription offering. Along the way they realized the need for UX/UI across the company and brought me into numerous other software and application teams to help speed up development and improve the interfaces. I'm incredibly adaptable and have learned how to work in diverse environments and industries. I'd love to hear about your project and see how we can work together! --- **Employment and project experience** *USER EXPERIENCE LEAD* **Entrust Corporation** July 2021 - present *USER EXPERIENCE LEAD* **Life Time Fitness** January 2021 - July 2021 *SR USER EXPERIENCE + ECOMMERCE LEAD* **Entrust Corporation** January 2020 - December 2020 *USER EXPERIENCE LEAD* **Dispatch Inc** June 2018 - April 2019 *UX/UI DESIGN LEAD* **Zipnosis** November 2016 - March 2017 *USER EXPERIENCE LEAD (US PRODUCT)* **Exact Software** February 2016 - September 2016 *INTERACTIVE ART DIRECTOR* **Wunderman** July 2015 - November 2015 *USER EXPERIENCE ARCHITECT* **Clockwork Active Media** July 2015 - November 2015 *SR INTERACTIVE ART DIRECTOR* **BI Worldwide, eLearning** December 2014 - March 2015 *SR INTERACTION DESIGNER (MOBILE)* **Thompson Reuters FindLaw** August 2013 - January 2014 *SR INTERACTION DESIGNER* **BestBuy.com UX** December 2012 - May 2013 *USER EXPERIENCE & FRONT END DEV* **Zeus Jones + Nordstrom** March 2012 - December 2012 *INTERACTION DESIGNER & FRONT END DEV* **OLSON Advertising** June 2009 - June 2011

Available to hire

I’m a Designer, Developer & Growth Geek from Nashville, Tennessee.

I thrive on all things technology and interactive but love problem solving the new from the unknown online. I have over 15 years of UX/UI business consulting experience creating intuitive strategies and solutions for brands like Best Buy, Thomson Reuters, Nordstrom, Target & Minnesota State Lottery and LifeTime Fitness. I enjoy assisting brands (especially startups) with sustainable growth through their user experience. I am able to successfully lead teams by utilizing my experience in research, business strategy, design, wire-framing, information architecture as well as front end development because I am a geek who can code which helps me communicate well with every type of technology peer.

I’m passionate about start-ups and growth. Working with fast paced startups to become sustainable by listening to their users with design thinking. I love to do quick surveys or usability research, then leverage the results to implement insights in the products and processes. Sustainable growth and user experience are something I passionately believe go hand in hand.

I’ve spent the past 4 years contracting for a cyber security company helping them create an ecommerce presence where they could sell both physical and digital goods via one time purchases or a subscription offering. Along the way they realized the need for UX/UI across the company and brought me into numerous other software and application teams to help speed up development and improve the interfaces. I’m incredibly adaptable and have learned how to work in diverse environments and industries.

I’d love to hear about your project and see how we can work together!

Employment and project experience

USER EXPERIENCE LEAD
Entrust Corporation July 2021 - present

USER EXPERIENCE LEAD
Life Time Fitness January 2021 - July 2021

SR USER EXPERIENCE + ECOMMERCE LEAD
Entrust Corporation January 2020 - December 2020

USER EXPERIENCE LEAD
Dispatch Inc June 2018 - April 2019

UX/UI DESIGN LEAD
Zipnosis November 2016 - March 2017

USER EXPERIENCE LEAD (US PRODUCT)
Exact Software February 2016 - September 2016

INTERACTIVE ART DIRECTOR
Wunderman July 2015 - November 2015

USER EXPERIENCE ARCHITECT
Clockwork Active Media July 2015 - November 2015

SR INTERACTIVE ART DIRECTOR
BI Worldwide, eLearning December 2014 - March 2015

SR INTERACTION DESIGNER (MOBILE)
Thompson Reuters FindLaw August 2013 - January 2014

SR INTERACTION DESIGNER
BestBuy.com UX December 2012 - May 2013

USER EXPERIENCE & FRONT END DEV
Zeus Jones + Nordstrom March 2012 - December 2012

INTERACTION DESIGNER & FRONT END DEV
OLSON Advertising June 2009 - June 2011

See more

Skills

Ap
App Design
Em
Email Design
Fr
Freelance Gig
We
Web Design
UI
See more

Experience Level

App Design
Expert
Email Design
Expert
Freelance Gig
Expert
Web Design
Expert
UI
Expert
Product Design
Expert
Figma
Expert

Language

English
Fluent

Education

Bachelor of Applied Sciences: Human computer interaction at Brown College
September 1, 2007 - October 1, 2010
Associate of Arts & Sciences: Mechanical Engineering at Inver Hills Community College
May 1, 2004 - August 1, 2007

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Government, Healthcare, Manufacturing, Professional Services, Software & Internet, Transportation & Logistics, Retail, Agriculture & Mining
    uniE613 White Label 24/7 Virtual Care
    *Similar to VirtuWell or Doctor on Demand, the software as a service set themselves apart from the competition by partnering with clinic systems and medical networks to create custom branded portals where their patients could receive virtual care.* Goals: - Build new patient trust & increase adoption. Less than a third of new visitors tried to get treatment and less than 5% came back to try a second visit. - Empower clinicians. Clinicians had a very limited and messy selection of treatment options that did not include any holistic or over the counter options or places for open text input to communicate additional directions to patients. Process: 1. Research: Understand the users and experience 2. Empathize: Identify key users and their pain points 3. Document: Create maps & flows to communicate and identify opportunities 4. Solutions: Start with wireframes and move into clickable prototypes for dev handoff casestudy healthcare appdesign startup userresearch wireframing userdevelopment webdesign prototyping prototypes article usertesting usabilityresearch ux ui pdf
    uniE613 Same Day Courier Meets Lyft
    *A marketplace same day delivery service utilizing online ordering and tracking for customers with a local network of independent drivers executing deliveries from the driver mobile app. Much like Lyft, but packages instead of people.* Goals: -Create a product from the MVP that could scale and would not restrict the companies growth potential. -Empower users instead of restrict them by reducing costs and manual processes as well as identifying and solving for major user adoption pain points. -Increase the number of daily deliveries by at least 200% each month. Expansion from 1 to 30+ markets in the next year. Process: 1. Research: Understand the users and experience* 2. Empathize: Identify key users and their pain points 3. Document: Create maps & flows to communicate and identify opportunities 4. Solutions: Start with wireframes and move into clickable prototypes for dev handoff casestudy logistics appdesign startup userresearch wireframing userdevelopment webdesign prototyping prototypes