I’m a designer from Irvine, CA
I’m joined in this field more than ten years, and have journey of more than 50 products with toC and toB
Below is my last two years work experience
ByteDance
Leader of Product Design, Lv4-2 2021-Present
Built a multi-functional 300-person team of product designers and leaders. Based on customer insights and commercial goals, created a simple and elegant team collaboration platform design of Lark, achieving double-index growth of user satisfaction and revenue beyond expectations
Responsible for overall team performance and resource allocation, project management, and established a culture of diversity, inclusive, rapid growth, and design excellence
Lead Lark to achieve the All-In-One UX goal from conception to launch in partnership with cross-functional teams, built successful practices across time zones, languages, and commercials with ByteDance internal teams such as TikToc, Douyin, and CapCut. In 2022 - 2023, Lark’s NPS (>90) and satisfaction (4.8) scores reached the highest ever (approximately 160,000 colleagues)
Contributed to strategic decisions around Lark’s new brand and strengthened a series of brand activities. Measured the new brand’s influence by ARR and global customer growth, resulting in >150% growth in revenue and winning orders from more than 127 countries worldwide
Launched a new design system and established an end-to-end design flow from feedback to customer success. More than 10,000 feedback and improvements are running on this flow, covering all products of 22 product, design, and development categories
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