Channel 4: Junior VOD Content Operations Coordinator (6mth FTC)

Media Coordinator is needed in London, United Kingdom.

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Client: Channel 4

Location: London, UK

Contract: Full Time, 6 Months Contract

DEPARTMENT DESCRIPTION

Content Management is responsible for supporting content delivery across the portfolio: Linear, OnDemand and Listings Services.

We support live events, platform/content launches and the management of access services.

The department is business critical and needs to meet changing business demands.

The Head of Content Management reports into the Chief Operating Officer.

The Channel 4 VOD Content Operations team

Responsible for launch, development and ongoing operation of Channel 4’s Video on Demand service and syndicated platforms.

JOB PURPOSE

Working within VOD Content Operations, responsibilities include ensuring that programme and film content is selected, prepared, and delivered in a timely manner to all VOD platforms, to meet contractual obligations, VOD proposition aims and Content Management’s objectives.

This is a shift-based role, covering days and evenings, and the occasional weekend.

KEY RESPONSIBILITIES

• Monitor delivery of all programme and film content to Channel 4 Streaming, TV and secondary sales platforms
• Coordinate and ensure delivery of access services, subtitles, and audio description, and liaise with our access services provider to fix any issues
• Manage transcode & delivery volumes via our online service provider
• Troubleshoot and fix delivery issues (transcoding, delivering and playback)
• Check platforms daily to ensure that content is present on time
• Support our online service provider to ensure that content goes live on time
• Work closely with the Content Planners to deliver content onto service
• Ensure that the status for catch-up and archive content is correctly updated
• Liaise with and support internal areas such as VOD Planning, VOD Rights, VOD Compliance and Programme Management teams
• Troubleshoot any late deliveries of material
• Plan (create CPIs) when required
• ‘Locking’/triggering content for transcoding
• Programme Logging – identify part breaks in acquired content according for submission on Channel 4 Streaming
• Monitor and deliver our Live-2-VOD delivery solution
• Provide schedules for when content is being delivered to 3rd parties and internal stakeholders
• Field internal and external inquiries and follow up as necessary
• Action urgent content revokes
• Field post-delivery viewer queries around video, metadata, image, subtitle and AD issues
• Field enquiries from viewers via the Viewer Enquiries team and follow up as necessary
• Provide a rapid response to issues raised by viewers

ESSENTIAL EXPERIENCE AND SKILLS

• Excellent written and oral communication skills
• Very strong attention to detail
• Operational (or equivalent) coordination experience
• Collaborative and self-motivational
• The ability to troubleshoot and think outside the box
• Experience of working to tight deadlines
• Proficient in Microsoft office products, particularly Excel
• High level of communication and customer service regarding content deadlines