Motability Operations Ltd: Lead UX Designer

UX Designer is needed in London, UK, United Kingdom.

Client: Motability Operations Ltd

Location: London, UK

Contract: Part Time

About The Role

• Experience designing mobile and tablet journeys and experiences that engage customers.
• Experience designing user interface elements.
• Experience working at pace in a Lean UX model with developers.
• Experienced with designing to meet AA WCAG Accessibility.
• Experienced designing to a high level in Figma.
• Lives and breathes a mobile first mindset.
• Experienced in measuring success through qualitative and quantitative feedback.
• Experienced confidently present design work and research findings to a senior audience.

About The Team

The successful candidate will be part of a wider design team which includes user experience designers, user researchers, a content designer and a visual designer. The team’s aim is to improve the lives of our Motability customers by designing solutions that make it easy for them to interact with us online.

You will also be working directly in a innovation squad to develop a new application. In the squad you will be collaboratively working alongside developers to move quickly and designing compelling user experiences and UI designs.

About You

• Experience designing mobile and tablet journeys and experiences that engage customers.
• Experience designing user interface elements.
• Experience working at pace in a Lean UX model with developers.
• Experienced with designing to meet AA WCAG Accessibility.
• Experienced designing to a high level in Figma.
• Lives and breathes a mobile first mindset.
• Experienced in measuring success through qualitative and quantitative feedback.
• Experienced confidently present design work and research findings to a senior audience.
• Experience working in an agile delivery environment. Experience using workflow and collaboration software, e.g., JIRA and Confluence.
• Mastery of using design and prototype software such as Figma, Sketch and Invision.
• 7 years working as a UX designer

About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 700,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our Values Are At The Heart Of Everything We Do. They Represent Ambition, And We Look For Our People To Live And Breathe Them Every Day

• We find solutions
• We drive change
• We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• Free fresh fruit and snacks in the office
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees
• Generous family leave policies

At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they’re rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.

We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.