Manager, Media Production & Operation

Post-Production is needed in Hong Kong.

Main purpose of job:
The Manager of Operations is responsible for management of various work streams within the Global Media Production Operations inclusive of, Audio, Video, Graphical, and multimedia disciplines. Necessary skill sets include general knowledge of media production, media engineering experience, customer service, project management, time/capacity management, and excellent communication skills. This person must be highly organized with a sharp focus on details. Other skills include system support, troubleshooting, and general computer networking skills.

Main responsibilities including but not limited to:
• Managing select local regional Media Engineering teams.
• Viewing Work request system and evaluating open issues to ensure all work completed as requested by clients. Includes following up with open requests ensuring they are closed in a timely fashion. Manage Audio, Video, Graphics, mobile, and multimedia work with the assistance of the Engineer Leads.
• Dealing with escalated operational issues from the Lead Engineers
• Escalate Technical issues to appropriate designated channels. Escalate Operational issues to the Operations Head and/or Director.
• Serve as the point of contact for international client base with questions or concerns
• Evaluate and plan large registration initiatives/projects such as new distribution partners and or redelivery projects.
• Evaluate capacity and need for consultants with managing engineers and schedule consultants accordingly.
• Interview and hire consultant employees and new staff as appropriate, working with the lead engineer to ensure qualified persons are hired and trained appropriately when hired.
• Regularly review the Performance of Lead engineers in concert with the Operations Director as well as review the performance of Engineers/Analysts and Consultants with the lead engineer.
• Work closely with the Operations Director and/or Head to ensure proper client and user support. Maintain a close relationship with Engineering, Asset Support and the Global Technology team with regular meetings. Key Stakeholder on all systems and operational projects. Escalate any non-operation related requests for managed personnel.
• Manage, monitor and build, where necessary; workflows within the workflow tracking system.
• Compile and gather metrics for all workflow processes monthly.
• Support and leadership for Media Production projects and initiatives.
• When workload requires, perform engineering tasks such as quality control and registration of media assets to an asset management platform.
• Good command of English

Requirements:
Knowledge/ Education:
Essential

Minimum 2 years’ experience engineering/editing/post-production and/or a degree from an accredited media engineering school with appropriate training certification.
Minimum 5 years’ experience managing people, multiple direct reports.
Desirable
Minimum 5 years’ experience in Customer service, sales, or marketing preferred.

Skills/Experience:
Troubleshooting techniques
General knowledge of digital media
General knowledge of media quality attributes
General knowledge of digital compression formats/techniques
General knowledge in the following applications:
o Digital Asset Management Applications and processes
o Media digitization systems
o FTP/SFTP (Filezilla, Fetch, etc)
o Microsoft Word
o Microsoft Excel
o Microsoft Outlook
o Microsoft Power Point
o Microsoft Project
o Microsoft Visio
o iTunes

Personality/ Character:
Efficiency and organizational skills a must to handle large priority lists and status updates
Must be extremely detail oriented and focused
Excellent communication skills
Knowledge of system messaging and metadata a must
Troubleshooting experience a must

What we give you:
You join an inclusive, collaborative and global community where you have the opportunity to fuel the creative journey. A modern office environment designed to foster productivity, creativity, and teamwork. We invest in your professional growth & development.

Equal Opportunities:
As an active part of a culturally and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity employer and supports workforce diversity.
We employ, retain, promote and otherwise treat all employees and job applicants according to their merit, qualifications, competence and talent. We apply this policy without regard to any individual’s race, religion, origin, age, sexual orientation, marital status, medical condition or disability.

In what capacity are you hiring?
On behalf of my company

Where are you in the hiring process?
I’m ready to make a paid hire

Is this an independent one off job, or part of a larger project?
Single job with no follow up work

For what period of time will the freelancer be needed?
Long term

What freelancer experience level is needed? (per hour)
Mid-level (Industry Average): $35-75, Senior: $75-100, Expert: $100+