Inscope Global Solutions - User Experience Designer
UX Designer is needed in United States.
Client: Inscope Global Solutions
Location: Remote
Contract: Contractor
Job Description
The ideal candidate for this role will be responsible for designing multi-channel customer-centered experiences, with a focus on VUI or conversational design in contact centers and virtual assistants. They should have experience working in a fast-paced environment, be a highly effective communicator with technical expertise, and have the ability to build strong relationships across different business functions.
Key responsibilities include designing voice and text-based conversational flows, VUI/IVR flows, and using data-driven insights to inform decisions and represent them visually within the organization.
Requirements
- Bachelor’s Degree in business, technology, or design program or relevant work experience
- 5+ years of experience designing multi-channel customer-centered experiences
- 3+ years of experience in VUI or conversational design in contact centers or virtual assistants
- Experience in a matrixed environment
- Strong communication and relationship-building skills
- Experience with designing VUI/IVR flows and conversational flows
- Ability to work collaboratively across different functional areas
- Strong analytical mindset and ability to use data to support decisions
Preferred Qualifications
- Master’s degree in business, technology, or design program
- Fluency in Spanish
- Experience with Visual Design for ChatBot
- Experience with scaled agile (SAFe) methodology
- Familiarity with tools such as Miro, LucidChart, Visio for dialogue flow development
- Healthcare industry experience
Additional Details
This is a contract position with a pay range of $46.75 - $56.30 per hour. Benefits include 401(k), dental insurance, and health insurance. The ideal candidate should have at least 5 years of experience and be comfortable working remotely on an 8-hour shift.
How It Works
Create your Profile for Free
Build your Twine portfolio to highlight your skills, and experience, while setting your desired pay rate.
Send Customized Pitches
Pitch for available jobs that match your skills, and access exclusive opportunities that are specifically tailored to your expertise.
Secure Payment Process
Clients make upfront Vault payments held by Twine, ensuring freelancer payment security, with 0% commission for freelancers.