eBay - UX Staff Content Designer

Content Designer is needed in Chicago, United States.

Client: eBay

Location: Chicago, IL

Contract: Full-time

Job Description

At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. TCGplayer, now part of eBay, connects hobbyists and hobby businesses, relentlessly pursuing customer-focused innovations to provide the most compelling destination and tools for collectible card game enthusiasts and professional sellers.

We are looking for a highly collaborative and motivated UX Staff Content Designer to join our UX Research, Strategy & Design team, supporting the success and growth of buyers and sellers worldwide. You will define, implement, and champion a UX content design practice in collaboration with UX Design and Product leadership.

Requirements

- 8+ years of professional experience in content-focused and in-product roles at technology organizations.

- Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or related field.

- A portfolio demonstrating end-to-end product work, a systems-level mindset, and the ability to distill complex information down to its simplest form.

- Excellent interpersonal and communication skills, with a demonstrated ability to socialize content design decisions and insights, and align teams around UX content standards.

- Mastery of contemporary UX content design tools and content management systems (CMSs), specifically Figma and Ditto.

- Mastery of working within an agile environment alongside a multidisciplinary team, including close partnerships with UX Design, UX Research, Product, and Engineering divisions.

- Demonstrated experience, in a principal or leadership capacity, designing and executing end-to-end and accessible content design solutions.

- Demonstrated experience designing and performing behavioral, usability, and split testing practices in partnership with research teams to evaluate UX content designs and make informed improvements.

- Experience creating, socializing, and working within content design systems that support multiple channels of a business and are accessible to various users from many devices and platforms.

Bonus Points For

- Participation in the hobby and collectibles community, particularly trading card games.

- Experience leveraging generative AI technology as it pertains to content design and related workflows.

- Professional experience with online marketplaces, ecommerce, and/or SMB SaaS products.