Osborne Clarke - ServiceNow Developer

Developer is needed in Bristol, United Kingdom.

Client: Osborne Clarke

Location: Bristol, United Kingdom

Contract: Full-time

Job Description

Osborne Clarke has an exciting opportunity for a ServiceNow Developer to join their growing IT department on a permanent basis. The role is responsible for the design, configuration, integration, and administration of the ServiceNow platform to meet the IT service management and business process automation needs of the organization. This role involves collaborating with stakeholders, configuring ServiceNow modules, and ensuring the platform is optimized for efficient service delivery and process automation. This position can be based out of either the Bristol or London offices with a hybrid working arrangement.

Responsibilities

• ServiceNow Configuration & Platform Management: Manage the ServiceNow platform to meet the organization’s ITSM and business process requirements, including designing and implementing workflows, forms, and user interfaces.
• Incident, Problem, and Change Management: Maintain and configure ServiceNow modules for incident management, problem management, and change management, ensuring alignment with ITIL best practices.
• Service Catalogue and Request Management: Develop and maintain the service catalogue, service offerings, and request management processes within ServiceNow for user-friendly self-service options.
• Service Level Agreement (SLA) Management: Work with service owners to gather SLA response times and escalation rules in ServiceNow to drive SLA attainment.
• Configuration Management Database (CMDB): Maintain the CMDB ensuring accurate configuration item records and relationships.
• Reporting and Analytics: Develop and generate reports, dashboards, and analytics within ServiceNow as per requirements.
• Integration and Automation: Integrate ServiceNow with other systems leveraging APIs and integration tools to automate processes and data exchange.
• Platform Upgrades and Enhancements: Stay updated on ServiceNow releases and plan for platform upgrades and enhancements with minimal disruption to operations.

Requirements

• Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Strong communication, interpersonal, and customer service skills, with the ability to collaborate effectively.
• Strong experience in configuring the ServiceNow platform, including modules such as Incident, Problem, Change Management, Service Catalogue, and CMDB.
• In-depth knowledge of ITSM processes and ITIL best practices with aligned ServiceNow configurations.
• Proficiency in ServiceNow administration, including user management and system maintenance.
• Experience in designing and implementing workflows, forms, UI policies, and business rules within ServiceNow.
• Familiarity with ServiceNow integration capabilities and web technologies (REST, SOAP, JSON).
• Strong scripting skills in JavaScript, GlideScript, PowerShell, etc., for customizations and automation within ServiceNow.
• ServiceNow certifications such as Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) ITSM are required.
• Understanding of ServiceNow security principles and best practices.

Salary and Benefits

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people, and our wide range of initiatives and benefits support this.