DiverseJobsMatter - Training and Communication Content Designer

Content Designer is needed in Bristol, United Kingdom.

Client: DiverseJobsMatter

Location: Bristol, United Kingdom

Contract: Contractor

Job Description

This position provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You’ll develop e-learning and training content for face-to-face and virtual trainer led sessions. Additionally, you will create communication and resources content for email campaigns, our partner website, and internal knowledge management system using online platforms and software.

This role involves proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical information, and partner information, translating them into clear and concise content. You’ll identify areas where effective training, communications, resources, and tools can drive and enhance operational performance, efficiencies, and user experience.

Your responsibilities will include writing and editing copy for e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources. You will create and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages that drive engagement and performance.

You will collaborate with other content designers to create and deploy training and communication content, establish learning pathways on our learning management systems, and roll out new content for both employees and partners. You will foster relationships with external suppliers to deliver robust solutions on time and budget, and manage queries and requests effectively.

Additionally, you will ensure a structured handover of training materials to the training delivery teams and collate qualitative and quantitative analytics to evaluate the impact of communication and training, sharing insights with Customer Services teams for continuous improvement.

Requirements

The ideal candidate will have the following skills and experience:

• Passionate about communication, learning, and development, with the ability to make an impactful difference.
• Strong communication and copywriting skills to simplify complex information into engaging content.
• Great digital skills, excited to learn new software and platforms including Adobe and Microsoft suites, Articulate Rise, and content management systems.
• Able to embrace change, looking for opportunities that innovative solutions can provide in a fast-paced environment.
• Enjoy working in an agile environment and adept at multi-tasking based on business needs and changing priorities.
• Proactive and an organized self-starter, comfortable collaborating within a friendly team.
• Ability to build strong working relationships with stakeholders at all levels and express opinions for guiding great outcomes.
• Committed to continuous personal and professional development, and staying updated on best practices.

Minimum Criteria

• Excellent communication and copywriting skills with the ability to tailor digital content for relevant audiences.
• Experience in building and managing internal customer relations, enabling identification of needs and providing quality service delivery.
• Experience or ability to quickly learn new systems and technologies for managing and delivering digital content.
• Experience in leading, planning, and delivering projects successfully.
• Proven time management and organizational skills to manage competing priorities and meet deadlines.