Glossier - Market Lead (Freelance)

Digital Marketer is needed in Montreal, Canada.

Client: Glossier

Location: Montreal, Quebec, Canada

Contract: Contractor

Job Description

As a Glossier Market Lead working in Sephora Canada stores, you’ll be the driving force behind building brand awareness and creating unforgettable experiences for our clients. This role involves delivering exceptional service, achieving sales goals, and increasing Glossier’s in-store presence, while ensuring that every interaction is inspired by the Glossier spirit.

Your responsibilities will encompass 70% sales engagement, 20% training for Sephora Beauty Advisors (BAs), and 10% operational tasks.

Requirements

Qualifications:

• Passion for Glossier, sales, and the beauty industry.
• Flexible schedule focused on peak store days (Wednesday–Sunday), with one full weekend off per month.
• Strong proficiency in customer service, retail, and beauty (skincare, makeup, and fragrance).
• Excellent verbal and written communication skills.
• Comfortable with public speaking and delivering training to adult learners.
• Basic makeup artistry skills preferred but not required.
• Open to coaching and fostering a coaching culture.
• For Quebec candidates: Fluency in French is required.

Key Responsibilities

Sales and Events:

• Achieve retail sales objectives (SPH: $200/hour).
• Increase brand ranking in assigned stores.
• Engage with clients in-store to understand their beauty needs and preferences.
• Host and/or support in-store client events (e.g., Hubs, FSC).
• Set up brand collateral and marketing materials for events.
• Assist with walk-in TOAs and event supplies.

Training:

• Deliver express trainings (15 minutes or less) to Sephora BAs.
• Share educational content focused on product knowledge, multi-world selling, and storytelling.
• Challenge BAs to share their knowledge with clients in-store.
• Host/co-host virtual and cluster trainings.
• Provide training gratis for BAs during store visits.

Operations:

• Support stores in maintaining gondola and visual merchandising standards.
• Update and replace testers (following retailer policies).
• Collaborate with stores to create HLOL tickets.
• Organize and stock drawers on stage.
• Identify and report out-of-stock or inventory concerns.

Additional Information

This role emphasizes building client relationships, serving as an ambassador for Glossier, and fostering an inspiring atmosphere for both clients and team members. You will play a crucial role in enhancing the Glossier spirit and ensuring clients feel authentically engaged with the brand.