Accomplished IT professional with over 8 years of experience in desktop support, server administration, and content creation. Proficient in Microsoft and Apple server technologies, including Active Directory, LDAP, print management, and Microsoft 365. Skilled in managing technology infrastructure, implementing software and hardware systems, and troubleshooting workstations and equipment. Excellent written and verbal communication skills with a proven ability to simplify complex technical concepts for user-friendly understanding. Adept at creating engaging multimedia content, including documentation, demos, tutorials, blogs, videos, and social media posts.
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